Note: In the interest of client confidentiality, the agency name was changed for this case study.
When their documentation process was streamlined, this agency shifted to focus more on patient care and scaling the business —allowing them to grow by 65% in less than a year. Endeavor Home Health in California set out to find an outsourcing partner to review skilled visit notes and keep their QA manager up-to-date. Gradually, as the Endeavor-Qavalo tandem proved promising, the agency leaned more into the outsourcing model.
Some of Endeavor’s realized benefits include:
- 65% census growth in one year
- Decreased chart return rates from QA
- Improved clinician charting skills
- Savings on staffing costs
- Focus on patient care
- In-house vs. Offshore team structuring…